Cancellations and Refunds
Pilates, Yoga and Recovery
- Late Cancellations: Cancellations made less than 8 hours before the scheduled class or recovery session will result in a $5 cancellation fee being charged to the client.
- No-Shows: If a client does not show up for a class or recovery session without prior notification, a $10 no show fee will be charged.
- Emergency Exceptions: The studio understands that emergencies happen. In case of unforeseen circumstances (illness, family emergency, etc.), exceptions to the cancellation policy may be made at the discretion of management.
- Rescheduling: Clients are encouraged to reschedule their classes whenever they need to avoid cancellation fees and to ensure availability.
- Cooling off period: The Client has 48 hours to cancel after commencing their membership due to change of mind, pursuant to the following conditions:
- (i) Body First requires a written request to terminate the Client’s membership within the cooling off period. The cooling off period begins from the date of the Client’s membership agreement.
Skin and Laser Treatments
-
Clients are required to provide at least 24 hours notice if rescheduling or cancelling an appointment.
-
Clients are to reschedule or cancel an appointment by:
- calling reception on (03) 9794 5135 (if before or after business hours, please leave a voicemail message); or
- emailing reception@bfhw.com.au; or
- sending a message through the Momence App.
-
No-Shows: If an appointment is cancelled with less than 24 hours notice or a client does not show up for a scheduled appointment without prior notification, the 25% deposit paid by the client will be forfeited or a credit (treatment/session) will be deducted from the client’s account.
- Emergency Exceptions: The studio understands that emergencies happen. In case of unforeseen circumstances (illness, family emergency, etc.), exceptions to the cancellation policy may be made at the discretion of the studio management.
- Rescheduling: Clients are encouraged to reschedule appointments whenever possible to avoid cancellation fees and to ensure availability for other clients.
Refund Policy:
- Refund Eligibility: Refunds will be provided under the following conditions:
-
Class Cancellation: In the event that the studio cancels a class, clients will be entitled to a full refund of any fees/ or the credit used to pay for that class.
-
Exceptional Circumstances: Refunds may be considered in exceptional circumstances, such as medical emergencies or relocation, at the discretion of the studio management.
-
Refund Process: Most refunds will be automated through our booking system, however if not, the client must request refunds by contacting the studio directly.
-
Refund Timeline: Refunds will typically be processed within 7-10 business days from the date of the refund request.
- Non-Refundable Items: The following items are generally non-refundable:
-
Classes Attended: Fees for classes already attended are non-refundable.
-
Membership Fees: Membership fees or packages purchased are non-refundable, except as outlined in the refund policy.
- Refund Method: Refunds will be issued using the same method of payment used for the original transaction. For example, if payment was made via credit card, the refund will be issued to the same credit card.