Cancellations and Refunds
Pilates, Yoga and Recovery
- Late Cancellations: Cancellations made less than 8 hours before the scheduled class or recovery session will result in a $5 cancellation fee being charged to the client.
- No-Shows: If a client does not show up for a class or recovery session without prior notification, a $10 no show fee will be charged.
- Emergency Exceptions: The studio understands that emergencies happen. In case of unforeseen circumstances (illness, family emergency, etc.), exceptions to the cancellation policy may be made at the discretion of management.
- Rescheduling: Clients are encouraged to reschedule their classes whenever they need to avoid cancellation fees and to ensure availability.
- Cooling off period: The Client has 48 hours to cancel after commencing their membership due to change of mind, pursuant to the following conditions:
- (i) Body First requires a written request to terminate the Client’s membership within the cooling off period. The cooling off period begins from the date of the Client’s membership agreement.
Skin and Laser Treatments
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Clients are required to provide at least 24 hours notice if rescheduling or cancelling an appointment.
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Clients are to reschedule or cancel an appointment by:
- calling reception on (03) 9794 5135 (if before or after business hours, please leave a voicemail message); or
- emailing reception@bfhw.com.au; or
- sending a message through the Momence App.
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No-Shows: If an appointment is cancelled with less than 24 hours notice or a client does not show up for a scheduled appointment without prior notification, the 25% deposit paid by the client will be forfeited or a credit (treatment/session) will be deducted from the client’s account.
- Emergency Exceptions: The studio understands that emergencies happen. In case of unforeseen circumstances (illness, family emergency, etc.), exceptions to the cancellation policy may be made at the discretion of the studio management.
- Rescheduling: Clients are encouraged to reschedule appointments whenever possible to avoid cancellation fees and to ensure availability for other clients.
Refund Policy:
- Refund Eligibility: Refunds will be provided under the following conditions:
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Class Cancellation: In the event that the studio cancels a class, clients will be entitled to a full refund of any fees/ or the credit used to pay for that class.
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Exceptional Circumstances: Refunds may be considered in exceptional circumstances, such as medical emergencies or relocation, at the discretion of the studio management.
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Refund Process: Most refunds will be automated through our booking system, however if not, the client must request refunds by contacting the studio directly.
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Refund Timeline: Refunds will typically be processed within 7-10 business days from the date of the refund request.
- Non-Refundable Items: The following items are generally non-refundable:
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Classes Attended: Fees for classes already attended are non-refundable.
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Membership Fees: Membership fees or packages purchased are non-refundable, except as outlined in the refund policy.
- Refund Method: Refunds will be issued using the same method of payment used for the original transaction. For example, if payment was made via credit card, the refund will be issued to the same credit card.
FAQS
REJURAN® injectable products are TGA-approved and approved in over 30 countries. Over the last decade no official adverse events due to the administration of Rejuran have been reported.
Please note, you may not be eligible for Rejuran if you: Suffer from bleeding disorders / Have received dermal filler in the immediate area in the past three months / Are pregnant or currently breastfeeding / Are immunocompromised / Certain contraindicated medical conditions and medications. We highly encourage booking in a consultation with our Cosmetic Nurse prior to purchasing a package. A detailed medical history will be obtained during your consultation and a script will be obtained by your practitioner during your appointment if you are suitable for treatment.
An initial course of three REJURAN® treatment sessions is recommended, spaced two to four weeks apart. Maintenance sessions are then recommended approximately every 6-12 months, or as needed. (When doing Rejuran with skin needling we would ensure to space treatments no less than 4 weeks apart due to increased skin healing).
Hyaluronic Acid boosters mainly rehydrate and plump the skin, they do not implement changes to collagen synthesis and inflammation; and whilst people tend to use PDRN and PN interchangeably, there are fundamental differences between them. PN stands for Polynucleotide. It's what's used in injectable forms of REJURAN. PN is 10 times higher in concentration, the key difference being the larger molecular weight of PN, making it to contain a higher nucleotide content with the ability to provide scaffolding structure to dermal tissue, which PDRN cannot.
As Rejuranis delivered through multiple fine injections, a mild stinging sensation can be expected. The addition of micro-needling may produce further heat and tenderness to the skin. To make the treatment more comfortable, a topical anaesthetic is applied to the skin prior.
Whilst the Rejuran injections themselves are quite quick, due to the necessary pre-care and application of numbing, your appointment will be scheduled for 1 hour. The addition of micro-needling will further prolong treatment times accordingly.
While there may be some initial, temporary effects such as slight swelling, small visible bumps, or papules on the treated areas immediately after treatment, they generally subside within 24-72 hours. Most people are able to return to their normal daily activities shortly after treatment. The following may also occur:
Minor redness, injection marks, swelling and skin sensitivity, which generally subside within 1-3 days.
Minor flaking, dryness and peeling, which may last several days.
Scabs may form but generally fall off within a few days.
After the procedure, avoid high-temperature environments such as saunas and steam rooms for the approximately 72 hrs. Do not excessively massage the treated area. Apply a broad-spectrum sunscreen (SPF 50 or higher) to minimise pigmentation risk and avoid the use of active skincare within the treatment areas for two weeks.
Non-compliance with aftercare guidance as advised by your practitioner may affect results or increase risk.
As Rejuran contains polynucleotides that help the skin by providing anti-inflammatory and wound healing mechanisms, Rejuran stimulates the fibroblasts within the skin, thereby assisting in collagen synthesis to make the skin tighter, firmer and healthier. As micro-needling also stimulates the body's natural healing processes, just via a differing method of creating a physical micro-injury to the skin, Rejuran and needling work synergistically together to improve skin quality outcomes; they work hand-in-hand when it comes to addressing textural concerns, ageing prevention and overall skin rejuvenation.
Initial glow and hydration may appear one-two weeks post treatment, with a progressive and accumulative dermal remodelling effect addressing deeper concerns such as textural and elasticity concerns expected over the following 3–6 months.